Privacy Policy
Who We Are
This Privacy Policy explains how personal information is handled in connection with shopping at https://esmolin.com. For privacy inquiries, contact Jilin Chongzhuo Trading Co., Ltd. at service@esmolin.com. Company Address: Room 503, Unit 2, 5th Floor, Building 7, Phase I Project, Wanlong Lishuiwan, East of Chaoran Street, West of Chaofan Avenue, and South of Jinhu Avenue, High-tech Zone, Changchun.
Information We Collect
Depending on your interactions with the store, information may include your name, contact details, billing and delivery addresses, order details, customer service correspondence, account information, and technical information such as device identifiers, browser details, and usage data. Payment information may be handled by payment service providers rather than stored directly by us.
Sources of Information
Information may come directly from you when you browse, place an order, create an account, or contact us, and from providers that support transactions, shipping, fraud prevention, and website operations.
How We Use Information
We use relevant information to process purchases, arrange delivery, respond to customer inquiries, maintain the store, secure transactions, prevent fraud, meet legal obligations, and, where permitted, communicate about products and services.
Legal Bases Where Applicable
Depending on your location and applicable privacy law, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service security, or consent where required.
Ecommerce and Service Providers
Our website is powered by Shopify. Personal information may be processed by ecommerce infrastructure, payment, hosting, delivery, technical support, and other service providers as needed to provide services. Providers may process information under their own privacy notices and applicable contractual arrangements.
Cookies and Similar Technologies
The website may use cookies and related technologies for essential functionality, preferences, performance, and other purposes depending on the technologies active on the site. Where applicable, privacy choices or consent controls are made available in accordance with local law and the site's configured controls.
Marketing and Advertising
If marketing communications are offered, you may unsubscribe using the mechanism in the message or by contacting us. Where legally required, consent or other appropriate controls apply to nonessential advertising technologies and personal-information sharing.
International Processing
Information may be processed in countries other than your own when necessary for ecommerce operations and service providers. Where required, appropriate safeguards apply to international transfers.
Retention and Security
We retain information for as long as reasonably necessary for order fulfillment, customer support, legal obligations, dispute resolution, and legitimate business needs. We use reasonable measures designed to protect personal information, although no internet transmission or storage system is completely secure.
Your Privacy Rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent, and to appeal certain decisions. To make a request, email service@esmolin.com. We may need to verify your identity and may retain information where legally required.
Children's Privacy
The store is not directed to children who are below the applicable age for independently consenting to online services. If you believe a child provided personal information improperly, contact us.
Third-Party Links
Links to external websites are governed by the privacy practices of those websites, which we do not control.
Changes
We may update this Privacy Policy to reflect changes in operations, law, or services. Updates will be posted on this website.
Contact
Email: service@esmolin.com
Address: Room 503, Unit 2, 5th Floor, Building 7, Phase I Project, Wanlong Lishuiwan, East of Chaoran Street, West of Chaofan Avenue, and South of Jinhu Avenue, High-tech Zone, Changchun
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)