Shipping Policy
Where We Ship
Shipping availability depends on the delivery destination and the options offered at checkout. If an address is not supported, checkout may not offer delivery to that location.
Processing Time
After successful payment confirmation, orders are generally processed within 1–3 business days, excluding applicable holidays and unusual interruptions. Processing time is separate from shipping transit time.
Estimated Delivery Transit
After dispatch, transit is estimated at 7–15 business days. Actual delivery times can vary with the destination, carrier operations, customs clearance, weather, and other circumstances beyond our control. These estimates are not guaranteed delivery dates.
Shipping Charges
Available shipping methods and their charges are displayed at checkout before you place your order. No universal free-shipping threshold is promised.
Tracking and Updates
When tracking information is available, it may be sent to the email associated with your order. Tracking updates may take time to appear after dispatch.
Customs, Duties, and Import Taxes
For international shipments, customs duties or import taxes may apply depending on the destination and the terms disclosed at checkout. Any customer responsibility for such charges will be governed by applicable law and the information presented before purchase.
Address Accuracy
Please enter a complete and accurate shipping address. If you notice an error, contact us promptly at service@esmolin.com. Address changes cannot be guaranteed after processing or dispatch.
Delays, Missing, Damaged, or Incorrect Orders
If an order is substantially delayed, appears lost, arrives damaged, or contains the wrong item, contact us with your order number and relevant details. We will review the issue and provide an appropriate remedy under our policies and applicable consumer law. Please retain packaging and take photographs of damage when practical.
Contact
Support Email: service@esmolin.com
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)