Return & Refund Policy

Return Request Period

You may request a return within 30 calendar days after delivery. This policy does not limit any longer return period or additional remedy required by applicable law.

How to Request a Return

Email service@esmolin.com with your order number, the items involved, and the reason for your request. If the item is damaged, defective, or incorrect, include photos where practical. We will review the request and provide instructions and an authorized return address when a physical return is necessary. Do not send goods to the registered company address without authorization.

Return Conditions

For voluntary returns, items should generally be unused, in their original condition, and accompanied by relevant packaging or accessories where reasonably possible. Eligibility may depend on the product and applicable law. Statutory remedies for faulty, unsafe, or misdescribed goods remain available regardless of these voluntary-return conditions.

Exceptions

Certain items may not qualify for voluntary return where lawful, such as personalized products, perishable items, or hygiene-sensitive goods after opening. Any exception must be disclosed appropriately and cannot override mandatory consumer rights.

Return Shipping Costs

For voluntary change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise. For defective, damaged, or incorrectly supplied items, we will cover applicable return shipping costs or arrange another lawful remedy.

Inspection and Refund Approval

Once a returned item is received, when a return is required, we will assess it and inform you of the outcome. Where a refund is approved, we initiate it to the original payment method within 10 business days of approval, or sooner where required by law. Banks and payment providers may take additional time to post the funds.

Restocking Fees

We do not charge a restocking fee.

Order Cancellation

You may request cancellation before dispatch by contacting support. We cannot guarantee cancellation after dispatch, but available return rights remain unaffected.

Exchanges

Please contact us to discuss an exchange. Exchanges depend on product availability, fulfillment capabilities, and applicable legal rights.

Statutory Rights

Nothing in this policy reduces rights to refunds, repairs, replacements, cancellation, or other remedies available under mandatory consumer protection laws.

Contact

Support Email: service@esmolin.com

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)