Terms of Service

Overview

Welcome to Esmolin, an online store associated with the website https://esmolin.com. These terms describe the conditions for browsing our website and purchasing products. The business information supplied for customer correspondence is: Jilin Chongzhuo Trading Co., Ltd., Room 503, Unit 2, 5th Floor, Building 7, Phase I Project, Wanlong Lishuiwan, East of Chaoran Street, West of Chaofan Avenue, and South of Jinhu Avenue, High-tech Zone, Changchun. You can contact us at service@esmolin.com.

Eligibility and Accounts

You must be legally able to enter into a purchase contract in your jurisdiction. You are responsible for the accuracy of information submitted and for keeping account credentials secure. Please notify us if you suspect unauthorized account activity.

Product Information

We seek to present product descriptions, images, availability, and prices accurately. Minor display differences may occur. Check product specifications before ordering. We may correct material errors and notify affected customers when appropriate.

Orders and Acceptance

Submitting an order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean acceptance. We may decline or cancel an order where permitted by law, including for unavailable stock, suspected fraud, or an obvious pricing error; any payment collected for a canceled order will be refunded as required.

Prices, Taxes, and Payment

Prices and any applicable shipping charges are shown during checkout. Taxes, duties, and payment options depend on the destination and checkout information. Payment must be successfully authorized before processing. We do not guarantee the availability of any particular payment method.

Shipping and Delivery

Orders generally require 1–3 business days for processing after successful payment confirmation. Estimated transit after dispatch is 7–15 business days; this is an estimate, not a guaranteed delivery date. Available shipping destinations and fees are shown at checkout. See our Shipping Policy for more information.

Cancellations, Returns, and Refunds

You may request cancellation before dispatch, although we cannot guarantee it after fulfillment begins. Return requests may be made within 30 calendar days after delivery, subject to eligibility and mandatory legal rights. Approved refunds are initiated to the original payment method within 10 business days after approval, or sooner if required by law. See our Return & Refund Policy.

Acceptable Use

Do not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, or use its content unlawfully.

Intellectual Property

Website content, design, text, and images are protected by applicable intellectual property laws. You may use the site for personal shopping but may not reproduce protected content without authorization.

Third-Party Services

Our store may use external providers for ecommerce functionality, payments, shipping, and other operations. Their separate terms may apply to their services. We are not responsible for external sites outside our control, subject to applicable law.

Privacy

Please review our Privacy Policy for information about personal data handling and available privacy rights.

Liability and Consumer Rights

Nothing in these terms excludes, limits, or overrides rights or remedies that cannot legally be excluded, including statutory rights relating to defective or misdescribed goods. To the extent permitted by law, liability is limited as applicable to the particular transaction and circumstances.

Changes to These Terms

We may update these terms from time to time. Updated terms will appear on this website; changes do not retrospectively remove rights arising from completed purchases where prohibited by law.

Contact

For questions, email service@esmolin.com. Business hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).